Your privacy is important to us. This Privacy Policy explains what personal data un04d collects, why we collect it, how we use and protect it, and what rights you have as a player on our platform.
un04d collects only the personal data necessary to operate your account, verify your identity, process transactions in Indonesian Rupiah, and deliver a safe, personalised platform experience to players across Indonesia.
All data transmitted between your device and un04d is encrypted using 256-bit SSL/TLS. Personal and financial records are stored on secured servers with access controls, regular audits, and automated threat-detection systems.
un04d does not sell your personal data. We share it only with licensed service providers — payment processors, game studios, identity verification partners — under strict data processing agreements and on a need-to-know basis.
You have the right to access, correct, restrict, and request deletion of your personal data. You may also object to certain types of processing. Requests can be submitted to our support team at any time via live chat or email.
un04d uses first-party cookies and analytics tools to maintain session security, analyse platform usage, and improve the player experience. No third-party advertising cookies are placed on your device without your knowledge.
For any privacy-related query, data access request, or complaint, contact un04d's support team. We aim to acknowledge requests within 24 hours (WIB) and to resolve them within 30 calendar days.
This Privacy Policy describes how un04d ("we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("you", "the player", "the user") who access or use the un04d online betting and gaming platform available at https://un04d.net.
un04d is operated as an online entertainment platform serving players in Indonesia. We are committed to handling your personal data responsibly, transparently, and in accordance with internationally recognised data protection principles. This Policy applies to all products and services offered under the un04d brand, including the sportsbook, live casino, slot games, online poker, Sakong tables, and all associated customer-support and account-management functions.
By registering an account with un04d, accessing the platform as a guest, or submitting your personal data to us in any context, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree with any part of this Policy, you should not register an account or use the un04d platform.
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person — including name, date of birth, email address, phone number, device identifiers, IP address, and financial account details. |
| "Processing" | Any operation performed on personal data, including collection, recording, storage, adaptation, retrieval, use, disclosure, erasure, or destruction. |
| "Controller" | The entity that determines the purposes and means of processing personal data. For data collected through un04d, the Controller is the operator of the un04d platform. |
| "Processor" | A third party that processes personal data on behalf of the Controller — for example, a payment gateway, identity verification service, or cloud infrastructure provider. |
| "Consent" | Freely given, specific, informed, and unambiguous indication of agreement to the processing of personal data, given by a statement or clear affirmative action. |
| "KYC" | Know Your Customer — the identity and age verification process required before un04d processes a player's first withdrawal. |
| "WIB" | Western Indonesia Time (UTC+7) — the reference time zone for processing deadlines and support response windows stated in this Policy. |
un04d collects personal data through several channels. The categories of data we collect, and the circumstances in which we collect them, are described below.
un04d relies on the following legal bases for processing your personal data:
| Legal Basis | Processing Activities Covered |
|---|---|
| Contract performance | Account registration, processing deposits and withdrawals in Rupiah, settling bets, delivering bonuses, providing customer support. |
| Legal obligation | KYC identity verification, anti-money-laundering (AML) checks, fraud investigation, and responding to lawful requests from regulatory authorities. |
| Legitimate interests | Platform security monitoring, fraud and bot detection, abuse prevention, anonymised analytics for product improvement, and responsible gaming monitoring. |
| Consent | Marketing communications (promotional emails, SMS notifications about offers and bonuses), personalised content recommendations, and optional analytics cookies. |
un04d uses the personal data it collects for the following purposes:
un04d does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only in the following circumstances:
We engage carefully selected third-party service providers who process personal data on our behalf under binding data processing agreements. These include:
un04d may disclose personal data to regulatory authorities, law enforcement agencies, or courts of competent jurisdiction where we are legally required to do so, or where such disclosure is necessary to protect the rights, property, or safety of un04d, its players, or third parties.
In the event of a merger, acquisition, or sale of all or part of the un04d business, player personal data may be transferred to the acquiring entity. You will be notified by email and given the opportunity to close your account before the transfer is completed if the new entity's privacy practices differ materially from this Policy.
un04d retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by our licensing obligations and applicable law. Our standard retention periods are as follows:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account plus 5 years after closure | Licensing and AML obligations |
| KYC identity documents | Duration of account plus 5 years after closure | AML / KYC regulatory requirements |
| Financial transaction records | Duration of account plus 7 years after last transaction | Financial record-keeping obligations |
| Gameplay and betting records | Duration of account plus 3 years | Dispute resolution and responsible gaming monitoring |
| Customer support communications | 3 years from last interaction | Complaint management and quality assurance |
| Marketing consent records | Until consent is withdrawn, then 1 year for audit purposes | Consent management compliance |
| Session and access logs | 90 days (rolling) | Security monitoring and fraud detection |
After the applicable retention period expires, personal data is securely deleted or irreversibly anonymised so that it can no longer be linked to an individual player.
un04d implements a multi-layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our technical and organisational measures include:
un04d uses cookies and similar tracking technologies on its platform. A cookie is a small text file placed on your device when you visit a website. Cookies help us keep you logged in, remember your preferences, and understand how the platform is used.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session authentication, security tokens, anti-CSRF protection. Required for the platform to function. Cannot be disabled. | Session / 30 minutes idle |
| Functional | Remembering your language preference, display settings, and last-visited game lobby. Enhance your experience without tracking behaviour across sites. | Up to 1 year |
| Analytics | Anonymised data on page views, navigation paths, and session duration used to improve platform performance. No personally identifiable information is attached. | Up to 2 years |
un04d does not place third-party advertising cookies or retargeting pixels on the platform. You will not see un04d-related advertisements on other websites based on your activity within the un04d platform.
You can control and delete cookies through your browser settings. Note that disabling strictly necessary cookies will prevent the un04d platform from functioning correctly — you will be unable to stay logged in or complete transactions. Functional and analytics cookies can be disabled without preventing core platform access.
un04d's primary operations are directed at the Indonesian market, and we process the majority of player data on infrastructure located in the Asia-Pacific region. However, some of our third-party service providers — including game studios (e.g., Evolution Gaming, Pragmatic Play) and cloud infrastructure partners — may process data on servers located outside Indonesia.
Where personal data is transferred to a country that does not have data protection laws equivalent to those applicable to our operations, we ensure that appropriate safeguards are in place. These safeguards include:
The un04d platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under 21 years of age. Registration requires a declaration of age, and KYC verification confirms age before the first withdrawal is processed.
If we become aware that personal data has been collected from a player who is under 21 years of age, we will immediately suspend the relevant account, delete the associated personal data, and return any deposited balance to the payment method used, subject to verification of ownership.
As a player on the un04d platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact un04d support via live chat or email.
Request a copy of the personal data un04d holds about you, including the categories of data, the purposes for which it is processed, and who it has been shared with.
Request correction of any personal data that is inaccurate or incomplete. You may also update certain details directly within your account settings.
Request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected, or where you withdraw consent. Note that some data must be retained for legal compliance.
Request that we restrict the processing of your personal data in certain circumstances while a query or dispute is being resolved.
Object to processing based on legitimate interests — including direct marketing communications. Marketing objections are acted upon immediately; other objections are assessed on a case-by-case basis.
Request a structured, machine-readable export of the personal data you provided to un04d (e.g., account data and transaction history) where processing is based on your consent or a contract.
un04d will respond to all rights requests within 30 calendar days of receipt. Where a request is complex or we receive multiple requests from the same individual, this period may be extended by a further 60 days, with notification provided within the initial 30-day window.
un04d reserves the right to update this Privacy Policy at any time. When we make material changes — changes that affect how we collect, use, or share your personal data — we will notify you by email to your registered address at least 14 days before the changes take effect.
For minor changes (such as clarifications to existing practices that do not change their substance, or corrections to typographical errors), we will update the "Last updated" date at the top of this page and notify you at next login via an in-platform message.
Continued use of the un04d platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you should close your account before the effective date. Any balance in your account at the time of closure will be returned to your registered payment method.
For any question about this Privacy Policy, to exercise your data rights, or to raise a privacy-related complaint, please contact un04d using the details below.
Email (plain text — not a link)
Live Chat
Available 24/7 through the un04d platform. Indonesian-speaking agents available at all times.We aim to acknowledge privacy requests within 24 hours (WIB) and to provide a substantive response within 30 calendar days. For formal complaints that cannot be resolved through direct contact, you may refer the matter to the dispute-resolution mechanism specified by un04d's licensing authority.
Our 24/7 support team can walk you through your data rights or help with any account query. Ready to play? Log in and explore the full un04d platform.
🔞 Adults only — 21+ to register and play. Gambling involves financial risk. Please play responsibly.